Jennifer Freel is the Director of Innovative Quality Care Programs for the UPMC Wolff Quality Center and currently a doctoral student in the Leadership and Instructional Management program for Robert Morris University. In this role she is leading outpatient care initiatives to recognize and enhance new care delivery models to patients in an integrated care delivery system. Jennifer is adjunct faculty for Robert Morris University and University of Phoenix. Prior to her current role, she was an executive administrator leading community based primary and specialty care practices and departments for UPMC St. Margaret. Jennifer’s interests include clinical operational analysis and efficiencies, integrated care delivery models and patient centered care models. She has over 25 years of health care operations and leadership roles in the industry working for several companies including Johnson & Johnson, Fresenius Medical Care, Corporate Health Dimensions and UPMC.